The purpose of the Patients’ Charter is to explain both Patient's Rights and Responsibilities, Knowing and understanding patient's rights and responsibilities will make relationship with us a mutually beneficial one and will enhance the effectiveness of the health care process.

Patients’ Rights

• The right to receive medical advice and treatment which fully meets the currently accepted standards of care and quality
• The right of information about what health care services are available, and what charges are involved.
• The right to be given a clear description of your medical condition, with diagnosis, prognosis and of the treatment proposed including common risks and appropriate alternatives.
• The right to know the names of any medication to be prescribed, and its normal actions and potential side effects.
• The right of access to medical information which relates to your condition and treatment.
• The right to accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
• The right to a second medical opinion
• The right to have your privacy, dignity and religious and cultural beliefs respected.
• The right to have information relating to your medical condition kept confidential
• The right to make a complaint through channels provided for this purpose by the Royal Hospital, and to have any complaint dealt with promptly and fairly

Patients’ Responsibilities

• Give your health care providers as much information as you can about your present health, past illnesses, any allergies and any other relevant details
• Follow the prescribed and agreed treatment plan, and conscientiously comply with the instructions given
• Show consideration for the rights of other patients and health care providers, by following the hospital rules concerning patient conduct
• Ask your health care providers whenever you have any queries
• Should consult your insurance company about the coverage of your payment
• Should not ask health care providers to provide incorrect information, receipts or certificates
• Should not waste medical resources unnecessarily

For suggestions/complaints regarding our hospital services, please contact Nursing Officer on duty or call Customer Service Manager.